Terms & Conditions
1.16 SHIPPING AND WARRANTY
- OPEN WITHIN 24 HOURS
- NOTIFY US IMMEDIATELY OF ANY PROBLEMS
- ALL CLAIMS FOR BREAKAGE MUST BE MADE WITHIN 48 HOURS OF DELIVERY.
- IF A SHIPMENT IS REFUSED THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF FREIGHT.
Ordering Process is very detailed and we put a lot of effort into
making sure you get the exact sign that you want. If the sign you
receive does not exactly meet your expectations, please notify us at firstname.lastname@example.org within 48 hours of receipt and we will do our best to assist you.
No refunds/no exchanges/all sales are final. Johnny Austin Neon Co. will not accept neon signs for warranty/services unless packed in Johnny Austin Neon Co. approved original packaging. End user should save original packing material for the duration of the warranty in case service becomes necessary. The replacement box cost is $60-$80.
Breakage not reported within 24 hours will result in all replacement units that need to be sent, will be at the expense of the customer.
Pictures may be required in certain instances in order to determine the extent of damage and the action that will be taken by Johnny Austin Neon Co..
You are agreeing that should your sign need repair during the warranty period that Johnny Austin Neon Co. will provide the required units that need to be replaced. You will be the responsible party for making the necessary repairs.
All custom signs carry a 1 (one) year warranty from the date of purchase. Customer is responsible for contacting our Customer Service Department at email@example.com providing photos of the issue and shipping the product back to our factory upon approval. The customer will bear the cost of shipping one way, back to our factory for repairs. The warranty is based on the product being returned for evaluation in the original box. Product not returned in its original packaging will null & void the original warranty. In that case, all shipping fees and any repair charges will be the responsibility of the customer. Warranty does not cover damage caused by accident, misuse, abuse, neglect, improper installation, or improper maintenance. Unauthorized returns will not be accepted and will be returned to the customer. Please allow 8-10 business days for the return of your repaired product.
You are agreeing that should your sign need repair from shipping damage that Johnny Austin Neon Co. will provide the required units that need to be replaced. You will be the responsible party for making the necessary repairs.
Breakage not reported within 48 hours will result in all replacement units that need to be sent, will be at the expense of the customer.
In the event the sign requires maintenance – Johnny Austin Neon Co. will provide the required parts and customers are responsible for replacing them and transportation from the factory/warehouse to customer.
Stock Clocks, and Sculptures
All orders are guaranteed to arrive without breakage. If upon delivery (and following the instructions for testing) the product does not light, please contact Customer Service at sales@JohnnyAustinNeon.com within 48 hours. Please keep all original packaging for the duration of the warranty.
Manufacturers Limited Warranty: All Stock Clocks, Picture Frames and Sculptures carry a 30 day warranty from date of purchase. We will repair these neon products with new or rebuilt parts, free of charge. Warranty does not include breakage. Product must be shipped back for repair in original packing. Shipping charges for all returns fall into the responsibility of the customer. This warranty is extended only to the original purchaser. This warranty only covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or damage that is attributable to acts of God. It does not include breakage or dicoloration of the neon tube.
LAW and JURISDICTION
You may contact us through our website at - http://www.johnnyaustinneon.com
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.
Rules for Online Conduct
Limitation of Liability and Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER’S OWN RISK. SERVICES ARE PROVIDED ‘AS IS,’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER. NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
Johnny Austin Neon Co. will repair its Gold Series neon products with new or rebuilt parts, free of charge, in the U.S.A. for ninety (90) days. Johnny Austin Neon Co. will repair or replace its Platinum Series neon glass for a period of twenty (20) years from the date of original purchase in the event of a defect in materials or workmanship. Johnny Austin Neon Co will repair or replace its Platinum Series transformer housing for a period of five (5) years from the date of original purchase. Product must be shipped back to Johnny Austin Neon Co. for repair in its original packing. Shipping charges for all returns fall onto the responsibility of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. This warranty only covers failures due to defects in materials or workmanship which occur during normal use. It does not cover damage which occurs in shipment or failures which are caused by products not supplied by Johnny Austin Neon Co. or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of this product or service by anyone other than Johnny Austin Neon Co., or damage that is attributable to acts of God. Warranty does not apply to the breakage or discoloration of the neon tube.
Limits and Exclusion
There are no expressed warranties except as listed above. JOHNNY AUSTIN NEON CO. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives specific legal rights and you may also have other rights which vary from state to state.
All trademarks appearing on the service are trademarks of their respective owners.